Your privacy matters to us. This policy describes how CleoPrime collects, uses, and protects your personal information.
1. Introduction
Sri Bhagwati Associates, operating as CleoPrime ("we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services. By using CleoPrime's services, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Name and contact details (phone number, WhatsApp number, address) provided when placing an order
- Pickup and delivery address
- Order history and service preferences
- Payment transaction references (we do not store card numbers)
- Communications via WhatsApp, phone, or our website contact form
- Website usage data (pages visited, device type) via analytics tools
3. How We Use Your Information
We use your information to:
- Process and fulfil your laundry and dry cleaning orders
- Coordinate pickup and delivery
- Send order status updates via WhatsApp/SMS
- Respond to your queries and provide customer support
- Improve our services and website experience
- Send promotional offers (only if you have opted in)
- Comply with legal obligations
4. Data Sharing
4.1 We do not sell, rent, or trade your personal information to third parties. 4.2 We may share your information with: • Delivery partners for pickup/drop-off coordination • Payment processors for transaction processing • Analytics providers (data is anonymised) • Legal authorities if required by law 4.3 All third parties we work with are bound to handle your data securely and in accordance with applicable laws.
5. WhatsApp & Communications
5.1 CleoPrime uses WhatsApp Business (+91-9181059555) as a primary communication channel for order updates and customer support. 5.2 By sharing your WhatsApp number with us, you consent to receiving order-related messages. You may opt out of promotional messages at any time by messaging us "STOP".
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Order records are typically retained for 2 years. You may request deletion of your data by contacting us directly.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is collected in anonymised form and does not personally identify you. You can disable cookies in your browser settings.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant authority if you believe your data has been mishandled
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.
13. Contact Us
For any privacy-related queries, requests, or concerns: Sri Bhagwati Associates (CleoPrime) S.S Complex, S.J Road, Athgaon, Guwahati, Assam — 781001 Phone / WhatsApp: +91-9181059555 GSTIN: 18AEHFS2310C1ZH